Refund policy

RETURNS AND REFUNDS

Beyond MX supplies specialist high-performance motocross clutch parts. Please check the product description, motorcycle model, model year and compatibility before ordering. If you are unsure, email info@beyondmx.co.uk before fitting the product.

CHANGE-OF-MIND CANCELLATIONS FOR ONLINE ORDERS

If you are a consumer buying online and your order qualifies for the statutory right to cancel, you may tell us that you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them.

Returned goods must be complete and securely packaged. For a full refund, they must be unused, uninstalled, clean, unmarked, free from oil, fuel, grease and other contamination, and include all supplied parts and original packaging where reasonably possible.

INSTALLED, USED OR OIL-CONTAMINATED PARTS

You may inspect an item in the same way that you reasonably could in a shop. Installing a clutch, rebuild kit, friction plate, floater, spring or other component in a motorcycle; adding oil; running the motorcycle; or marking, modifying or damaging a component goes beyond what is necessary to inspect it.

Once a clutch component has been fitted or contaminated with oil, it cannot be safely resold as a new product. Where handling has reduced the value of returned goods, we may deduct an amount reflecting that loss in value. This deduction may be up to the full purchase price where the product has been installed, used, oil-contaminated, altered or damaged by the customer.

This does not affect your statutory rights if the product was faulty, damaged when delivered, incorrectly supplied or not as described.

FAULTY, DAMAGED OR INCORRECT GOODS

Please inspect your order when it arrives. If an item is damaged in transit, appears faulty or is not the item ordered, email info@beyondmx.co.uk promptly with your order number, a description of the issue and clear photographs where possible.

Reporting transit damage within 48 hours helps us make a carrier claim, but does not remove your statutory rights.

Where goods are faulty, damaged when delivered, incorrectly supplied or not as described, we will provide the remedy required by applicable consumer law. Depending on the circumstances, this may be a repair, replacement, price reduction or refund.

Any manufacturer warranty is additional to, and does not replace, your rights against Beyond MX as the retailer.

CUSTOM AND SPECIAL-ORDER GOODS

Genuinely personalised, custom-made or special-order goods made to your specification may not have a change-of-mind cancellation right. Where this applies, it will be made clear before the order is placed.

This exception does not affect your rights if the goods are faulty or not as described.

HOW TO MAKE A RETURN

Email info@beyondmx.co.uk with your order number and the reason for the return.

Do not install, use, oil or modify the product while a return is being considered.

For a change-of-mind return, you are responsible for the direct cost of returning the goods. We recommend using an insured, trackable service because you are responsible for the goods until they reach us.

If an item is faulty, damaged when delivered or incorrectly supplied, we will provide appropriate return instructions and cover reasonable return costs where required.

REFUNDS

Eligible refunds will be made to the original payment method.

For a valid change-of-mind cancellation, we will refund the price paid and the cost of our least expensive standard delivery option, subject to any lawful deduction for loss in value.

We may withhold the refund until the goods are returned or you provide evidence that they have been sent back. Refunds will be processed within the period required by applicable law.

Nothing in this policy limits or excludes rights that cannot lawfully be limited or excluded.