Shipping policy
SHIPPING POLICY
Beyond MX ships high-performance motocross parts throughout the UK, Europe and selected international destinations. Available services and final shipping charges are shown at checkout.
CARRIERS AND SERVICES
Depending on the destination and the option selected at checkout, orders may be sent by DHL Express, DHL Standard, Parcelforce 24, Parcelforce 48 or Royal Mail.
Royal Mail’s lowest-cost service may be untracked and uninsured. Selecting an untracked service means that tracking updates will not be available, but it does not affect any statutory rights you may have.
ORDER PROCESSING
Orders placed before 3pm UK time from Monday to Friday are normally processed and dispatched the same working day.
Orders placed after 3pm, at weekends or on public holidays are normally processed on the next working day.
Custom, special-order or backordered items may require an additional 1–5 working days. We will contact you if a material delay is expected.
ESTIMATED DELIVERY TIMES
UK: Tracked and insured delivery is normally within two working days. Next-working-day services may be available at checkout.
Europe: Normally 3–10 working days, depending on the destination and customs clearance.
Outside Europe: Normally 5–15 working days. Delivery times vary by destination.
These are estimates rather than guaranteed delivery dates unless a service is expressly described as guaranteed. Delivery times run from dispatch and can be affected by customs, weather, strikes, carrier disruption and other events outside our reasonable control.
SHIPPING CHARGES
UK Royal Mail untracked: £7.99.
UK tracked and insured: From £10.99.
Europe: From £25.99.
International: Calculated at checkout. Import duties, taxes, VAT and brokerage charges imposed by the destination country are the customer’s responsibility unless stated otherwise at checkout.
Rates may vary for oversized, heavy, remote-destination or restricted items. The charge displayed and accepted at checkout is the charge applying to the order.
TRACKING AND DELIVERY
Where a tracked service is selected, tracking information will be emailed after dispatch. A signature may be required for high-value orders.
Risk in the goods remains with Beyond MX until the goods are delivered to you or to a person identified by you to receive them, except where you independently arrange a carrier that was not offered by us.
ADDRESSES, CUSTOMS AND RESTRICTIONS
Please provide a complete and accurate delivery address. Reasonable redelivery or recovery costs caused by an incorrect address supplied by the customer may be charged to the customer.
International customers are responsible for applicable import duties, taxes and brokerage fees. Failure to pay these charges may result in the parcel being returned or abandoned.
Some hazardous, oversized or restricted products cannot be sent to every country or to PO boxes. We will contact you if we cannot fulfil the selected delivery method.
If part of an order is unavailable, we may offer to split the shipment at no additional delivery charge.
LOST, DELAYED OR DAMAGED PARCELS
If a tracked parcel is late, lost or damaged, email info@beyondmx.co.uk with your order and tracking details.
If goods arrive damaged, photographs of the packaging and product will help us resolve the matter with the carrier. Please report obvious transit damage promptly, ideally within 48 hours.
We will investigate with the carrier and provide the remedy required by applicable law. Carrier terms or the absence of tracking do not remove any statutory rights you may have against Beyond MX.